Each of our Virtual web hosting plans carries a 30 day money back guarantee. Reseller plans carry a 15 day guarantee because of the nature of overhead on these plans

If you are not completely satisfied with our services within the refund period specified, you will be given a full refund of the initial amount.

Accounts will be installed, completed, and you will be notified within 24 hours with your account information. If for any reason we do not have your account activated within this time frame Basketball Solutions will give you 3 free months of hosting.

Accounts will be refunded if Basketball Solutions is notified within the first 30 days following activation. No refund is available after the 30th day or 15th. This policy does not apply to domain parking, or for accounts in which Basketball Solutions has registered your domain name for you. This is due to the amount of time it takes to complete each of these procedures

All cancellations must be received in writing as per the deadlines indicated by regular mail, or fax. E-mail notifications or phone requests will not constitute acceptance of any cancellation, and are no-longer acceptable. Use the information below to cancel your account.

Internet Services
C/O Basketball Solutions
P.O. Box 237
Woodbridge, VA 22194
Fax: (800) 861-0956
Fax: (703) 897-7775

Account cancellations must contain the signature of the account owner and the following statement "I (your name) wish to terminate my hosting account www.youraccount.com effective on this date. To receive a refund the request must be received by the dates indicated above.

Hosting Contracts are from month to month. Billing for virtual and/or reseller accounts will begin when accounts are set up (the day you receive your account welcome package.) Included in all activation e-mails is a request for your signature for automatic credit card payments. All credit card customers need to fill out and return the authorization form no later than 7 business days upon account activation. If this form is not returned during this period, your account will be disabled until this information is received. The form protects Hosting Solutions, and yourself from fraudulent credit card activity. If you are a new customer and have not yet completed the form you may go here and print it out

Credit Card payments are automatic, and a request for payment will not be sent, however, you will receive an e-mail receipt at the address that you indicate on your authorization form. Due to excessive mailings and late payments we are no longer mailing out hard copy invoices. All invoices and payment requests will be made via e-mail. All customers who pay via check or money order will be sent an invoice 10 days before their billing date. Customers have 7 days after their invoice due date to make their payment without being charged a late fee. For your convenience on-line secure check payments can be made.

Accounts more than 7 days past due will be disabled and incur a $10.00 late fee. At 10 days past due, accounts will be canceled and removed from our system. Requests for payments is given 10 days before your billing date. We feel 20 days is an adequate amount of time to make your payment. If a problem ever arises and you can not make your payment during this time frame please let us know at accounting@basketballsolutions.com so that arrangements can be made for you. Removed accounts will be subject to a $15 re-connection fee. Returned checks will be subject to a $25 fee, and will cause your account to be taken off-line until your payment is received. You WILL NOT receive notice for account removal if your check is returned due to NSF or stop payments, due to the fact that you will automatically be notified via your bank.

Hosting contracts are month to month, and you may cancel at any time. When you cancel your account, you will receive a refund equal to any unused portion of your service for which you have pre-paid. You will not receive a refund for any time that you have used our service, unless this request is made during the first 30 days of your service. This includes accounts that have not been used. If you have received a welcome package with an active IP address you account is considered active. All cancellations must be received in writing by regular mail, or fax. E-mail notifications or phone requests will not constitute acceptance of any cancellation, and are no-longer acceptable. Use the information below to cancel your account.

Internet Services
C/O Basketball Solutions
P.O. Box 237
Woodbridge, VA 22194
Fax: (800) 861-0956
Phone: (703) 897-7775

Account cancellations must contain the signature of the account owner and the following statement "I (your name) wish to terminate my hosting account www.youraccount.com effective on this date.

ICQ No. 55343717