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Do you support MS Frontpage extensions?
Yes, you can publish and maintain your site using the Microsoft Frontpage Extentions.
Do you offer web page design services?
Yes we do. For more information go to our Web Design page.
How will I be notified for bandwidth overages?
If you consume more bandwidth than your account comes with, we will NOT disable your account. You will be charged for additional usage in 1GB increments at a rate of $5.50. You can monitor your usage from within your control panel and upgrade to a higher plan if necessary.
How can I upgrade our account?
You can do this from within your control panel. Just log in and click the upgrade link.
How can I check domain name availability?
You can check domain names by clicking the following link.
Can I transfer an existing domain name to Basketball Solutions?
Yes. Whether you place an order by telephone or via our online order form, be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at the present site while waiting for our Registry to complete the transfer. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from your current site until propagation is complete. If you experience difficulities getting your domain name modified please contact us at techsupport@basketballsolutions.com.
How long does it take before my domain name is active?
Once the holder of your domain announces that it is has been registered (or transferred, if applicable), all internet providers must update their records (DNS tables) to reflect the new site location. Some DNS tables are updated very quickly, enabling your site to be seen from some locations almost immediately. Other DNS tables are updated less frequently and hence take longer. This process, called propagation, usually takes about 72-hours before all of the DNS tables have been updated, and therefore before your site is universally visible.
What is the registration fee for a new domain?
New registrations are $19.00 per year with added discounts when you pre-pay additional years. More information and pricing can be found by clicking here
Does Basketball Solutions limit the number of hits I can receive each month?
No. Our experience has shown that 300 to 500 MB/month is more than enough data transfer for 90 (+)% of all websites and we use it as a bench mark. Depending on the quantity and size of your files, 1000MB could support many thousands of hits per week.
How do I access my logfiles?
Point your browser to "www.yourdomain.com/webalizer". Your logfiles are automatically published nightly.
How do I transfer files to my web site?
Files must be transferred to the web server via File Transport Protocol (FTP), which may be acomplished through an FTP client (we recommend WS_FTP Pro, which may be purchased from us or from many other sources) or through a website authoring tool which typically will have FTP built in. For more information, see our help files.
Will I have unlimited access to update my pages?
You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your convenience.
Can multiple domains point to the same HTML files?
In general, if you have more than one domain account at Basketball Solutions we can point each domain address to the same HTML files. There is a $10.00 setup fee to mirror sites.
Can I use my account for commercial purposes?
Of course! We hope that you do! And we´re adding more and more features all of the time to techsupport you in your commercial endeavors.
Can I resell my account?
Yes. Other than the restrictions set forth in our Service Agreement and Usage Policy, you can do whatever you wish with your account. Furthermore, if you´re interested in becoming a Basketball Solutions Reseller, please contact techsupport@basketballsolutions.com for volume pricing. We typically give discounts to resellers with 10 or more hosting accounts.
Do you accept international orders?
Yes. We are pleased to have customers around the world. If desired, we can host non-US domain name extensions.
What is your spam policy?
We are strongly against Spam. Please read our Spam Policy.
What contract and payment terms are available?
We bill in monthly increments and accept MasterCard and VISA for most of our products. By and large we prefer credit cards, even after the service fee we pay, because it´s the most efficient method for our Accounts Receivable. Many of our products offer substantial discounts for term commitments. Some of our products are billed less frequently and some of our larger accounts may be payable by business check, ACH transfer, or wire payment. Please contact techsupport@basketballsolutions.com if you have any questions.
Do you offer technical support to customers ?
Yes. We encourage our customers to send email to techsupport@basketballsolutions.com with questions or concerns about their web site. We are relatively quick to respond to support email. If we cannot offer a solution to a concern within a reasonable time frame, we will invite you to call us or we'll call you directly.
How long does it take to set up a new account?
Orders for servers will be configured within 24 hours, and most times will be done the same day. Once an account is set up an activation notice will be sent to you via email including a userid, password, hostname, and IP address. You can begin uploading files to your new web site immediately using the IP address. It may be up to several days before the domain name is functional per the domain name FAQ above.
How do I place an order ?
You can place an order for any of our products via either our order form or by calling us at 703-897-7775.
What do the errorcodes mean?
100 Continue
101 Switching Protocols
200 OK
201 Created
202 Accepted
203 Non-Authoritative Information
204 No Content
205 Reset Content
206 Partial Content
300 Multiple Choices
301 Moved Permanently
302 Moved Temporarily
303 See Other
304 Not Modified
305 Use Proxy
400 Bad Request
401 Unauthorized
402 Payment Required
403 Forbidden
404 Not Found
405 Method Not Allowed
406 Not Acceptable
407 Proxy Authentication Required
408 Request Time-Out
409 Conflict
410 Gone
411 Length Required
412 Precondition Failed
413 Request Entity Too Large
414 Request-URI Too Large
415 Unsupported Media Type
500 Server Error
501 Not Implemented
502 Bad Gateway
503 Out of Resources
504 Gateway Time-Out
505 HTTP Version not supported
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