Billing Info
For more information contact us at techsupport@hostingsolutions.com

• Payment Types: How can I pay? Shall I pay?
• Billing Period: When am I charged?
• Billing Profiles: Can I pay by several credit cards in turn or receive checks at different addresses?
• Online Price: What do I pay for?
• Online Invoice: What I was charged for? What's my credit? What's my debit?
• Online Summary Invoice: Can I see invoices for several of my accounts?
• Billing and Credit Card Info: Where can I review my Info?
• Money Back : What if I don't like it, will I lose my money?

Control Panel has a fully automated billing system. Usually resources/services (domain, mailbox, account, traffic, FTP etc.) which make up your plan are paid. Actually, when you sign up for the plan, you are buying a predefined set of resources.

How do I pay? Shall I pay?

In Control Panel, you can choose between different types of payment:

• Credit card - this type of payment allows you to pay for resources online. Control Panel supports several type of credit cards (Visa, Master Card, American Express, Discovery).
• Check - you must send a check to a specified location. After the check is received, the account will become available for use.
• Trial - in some plans you can sign up as a trial user, which allows you to become familiar with the system. If you don't like Control Panel services, you won't have to pay anything. If you like the system and decide to become a pay user, you will be charged for the services you have used during the trial period.

To work with the billing system, select Billing in the user menu:

This will open several sub-items. Here is what they are used for:

• Online Price: lists various types of fees for the resources (services) available under your plan and shows free resource units if there are any. It also
• Online Invoice: shows your balance and charges for this specific billing profile.
• Online Sum Invoice: shows charges for any of your billing profiles broken down by payment intervals.
• Billing Profile: here you can view your credit card and/or billing info, change billing period.
• Money Back: here you can remove your account and claim your money back.

Now, let us look at each of them in detail

Where Are My Billing Details Stored? (Billing Profiles)

Your billing details, such as billing info (essential for checks) and credit card info (valid only for credit card payment), are stored in the billing profile. Control Panel also supports multiple billing profiles (see below). You can modify neither billing info nor credit card info in the billing profile, you can only create a new profile. You cannot delete a billing profile either. When you sign up as a pay user, a new billing profile is created. A new billing profile can be created under an existing billing profile as well. For trial users, no billing profile is created. The system, however, keeps track of all trial user's purchases and includes them into the user's bills available in Online Invoice.

Multiple Billing Profiles

Control Panel supports multiple billing profiles. This feature gives you an opportunity to use several billing info or credit cards in turn, activating the address you would like to get bills at or the credit card to be charged. Also, you can share Billing information between your accounts. This means you can pay with one card / receive bills at one address for all your accounts. Settings are configured individually for each billing profile. To create a new billing profile or view the settings of the existing profiles select Billing Profile Info in the Billing menu. You would be taken to the page similar to this:

• New Billing Profile: Here you can create a new billing profile. After you create it, it will be the active profile.
• Receive the invoice by e-mail?:Toggle the ON/OFF button to receive/unsubscribe invoice e-mails that inform you of:
  • how much was accrued/charged for a) each paid operation, b) as recurrent and usage fee when passing to a new payment interval;
  • your current balance status.
• Change Billing Profile: Here you can activate any of you billing profiles. Select the profile you want and press Activate.
• Billing Period: Your plan may have various payment intervals. Here you can switch between them. Find extensive coverage below.

You cannot modify billing information in any billing profile, you can only create a new profile. You cannot delete your billing profiles.

When you sign up as a pay user, H-SPhere creates a new billing profile. To create a new account under an existing billing profile, select Account Info -> Add Account.

If you sign up as a trial user, no billing profile is created. Still, the system keeps track of all your purchases and includes them into your bills. You can see these bills on the Online Invoice page (see below).

When And How Often Do I Pay? (Billing Period)

When you register as a pay user, Control Panel starts a new billing period and charges fees for the resources. The billing period defines WHEN the system charges the fees. For fee types see Online Price. Your plan may have several billing periods. They differ on duration and fee discounts.

A new billing period starts:

• immediately on account creation
  • credit card paid accounts - after signup
  • check paid accounts - after moderation
• on resuming suspended account
• on switching to another plan
• on changing your billing period

A billing period is closed:

• on quitting hosting
• on account suspending
• on switching to another plan
• on changing your billing period

The prices for the resources (services) that are or can be included into your account are listed in the Online Price table:

• Free Units: the minimum number of units of the resource you will initially get for free.
• Setup Fee: single-time amount payable at the moment when a unit of this specific resource is purchased.
• Recurrent Fee: the amount payable at the beginning of each payment interval for the resource you use. If a resource is purchased in the middle of the payment interval, the recurrent fee is calculated for the period from this moment to the end of the payment interval Recurrent fee is refundable adjusted for refund percentage (see below).
• Usage Fee (i.e. extra): payment for every resource unit used over the set quota charged at the end of each billing period. It is also charged when you change to a different plan or delete this resource; in such case it is calculated for the period from the beginning of the payment interval to the moment of resource deletion or plan change. Usage fee is nonrefundable.
• Refund Percentage:You will be returned recurrent fee (adjusted for the refund percentage) for the days left to the end of the current billing period when you quit using the resource.
  
  E.g.: Your billing period is 1 month long. It started on November 1 and will be closed on November 30. Recurrent fee for dedicated IP is $3. At the beginning of your billing period you were charged $3 for dedicated IP. On November 10 you are switching to shared IP. With 10% refund you will get back $0,2.
  
  Here is the formula to calculate the refund money:
  money to be refunded = (recurrent fee x time left to the closure of the billing period)/ duration of the billing period.
  

  Empty fields mean that the nothing is charged for this resource. If all fields for a specific resource are empty, this resource is free.
  
  IMPORTANT: Control Panel doesn't support credit card money return money in any case. Money is either put on your balance or check is sent.

Where Can I Find Billing History For One Account? (Online Invoice)

If you want to see the invoice for a particular billing profile and only for one account, you can go to the Online Invoice. An invoice consists of consequent bills:

Balance shows how much money you have on your balance. A negative balance shows how much you owe for the services used. This is usually appropriate for users who pay by check and for credit card users whose credit cards failed to be charged.
Credit restricts your ability to buy new resources in case your credit card fails to be charged or you have run out of your 'check' money.

• Description: the name of your current account.
• Amount: the amount accrued for the billing period. This amount consists of accruals for all resources, including the setup, recurrent and usage fee. However, it does not include or depend on factual charges, nor is it related to debits and credits to the account. For example, if you were accrued $10 setup fee, the Amount will show $10.00, even if your credit card has been immediately credited by this amount.
• From: the beginning of the payment period.
• To: the end of the payment period. In the example illustrated above, Opened means that the billing period has not finished.

A new bill is created for every new payment interval The initial setup fee is put in a separate bill.

To view details of any bill in the invoice, click its Description in the first column. The picture below illustrates details of the initial setup bill:

*To get a printable version of your bill, click the Printer icon in the bill header which will open it in a separate window suitable for immediate printout .

Where Can I See All Bills for The Billing Profile Regardless of The Account? (Online Summary Invoice)

Click on the Online Summary Invoice, and you will be able to select for which billing profiles you would like to get bills. If you are just starting with your account, you will see something like this:

The Online Summary Invoice page displays all the bills of the selected billing profile regardless of the account.

Select the profile from the box and press the Get Invoice button.

If you signed up as a trial user, no billing profile was created for your account. However, Control Panel keeps track of all your purchases, which you can see on the Online Invoice page.

When you sign up as a new pay user, a new billing profile is created. To create a new account under an existing billing profile, select Account Info -> Add Account.

For details on this page see the Online Invoice section above.

Can I Review My Billing and Credit Card Info?

You may review your billing and credit card info by clicking on the Billing Profile Info link on the Billing menu.

Billing Info comprises the details such as first and second names, company name, phone, e-mail and address you provided at the sign up aside from your contact info. This is where the admin mails bills if you has chosen to pay by check. This info is also used to contact the person responsible for the financial aspects of your account.
Credit Card Info comprises the number, name and expiration date of user's credit card.

Both Billing and Credit Card Info can be different for the each billing profile. If you are a trial user, the Billing Profile Info page is your gateway to sign up to a pay plan:

If you have already signed up for a pay plan, your Billing Profile Info page will show all details of your billing profile.

How Can I Get My Money Back?

When using Control Panel, you can claim all your recurrent and usage payments back if you decide to quit hosting during the Money Back period. Mind that the setup fees for any resources will not be returned.

Not all plans allow to claim money back. To find out whether this feature is available under a plan, go to the signup/login page and click the link that says: To compare available hosting plans and price schemes, please click here. In the form that appears, check the boxes to the plans you want to compare or click the Plan group link to compare grouped plans and their price schemes. In the first section of the chart that appears find Money Back Guarantee.

To claim the money back, select Money Back in the Billing menu. The following page will appear:

After you click the first link, your account will be suspended:

The amount due will be sent by check to the address you specified in the Billing Info.

IMPORTANT: No money is put back on your credit cards, it is put on your ballance or sent out by check!